1. What should I do if I have not received the order confirmation email after placing the order?
Please contact us ([email protected]) in time and provide the email address filled in the order. We will resend the order confirmation email for you.
2. I want to know when will I receive the goods?
You can check by clicking Track Order and entering your order number. Or contact us by Email and let us inquire for you. There may be delays in logistics during peak and bad weather conditions.
3. Do you ship to my country?
Our website is aimed at users in the United States. If you are outside the United States, please contact our customer service email. We will check for you whether there is a suitable courier that can ship to your address.
4. How long will it take to receive my order?
Please note the total time = processing time + shipping time (not include customs delays, holiday periods and any unforeseen circumstances.)
You can refer to the related information here for more details.
5. Can I cancel or make changes to the order I just placed?
It is only possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders very quickly and once the goods are issued, they cannot be changed. So you must immediately contact our Customer Care team ([email protected]) with your request details included.
6. How do I know what size to choose?
You can check the size chart on the product page or send us an email ([email protected]).
7. Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.https://www.robesbuy.com/privacy-policy
8. Will I have to pay any sales tax?
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
>> Contact us for support, our working days are Monday to Saturday <<
Email: [email protected]
Phone: +1 2052181881
Customer Service Representative: Katherine
Address: 7101 S Adams St Ste 4 Willowbrook, IL
Zip Code: 60527