FAQ

1. What should I do if I have not received the order confirmation email after placing the order?

Please contact us immediately ([email protected]) and provide the personal information you filled out when placing your order. We will find the reason for you.

2. I want to know when will I receive the goods?

Contact us at [email protected] and provide your order number. We will check the status of your logistics. In the event of special holidays, there may be delays in logistics during peak and bad weather conditions.

3. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check out our “Shipping”.

4. How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

5. Can I cancel or make changes to the order I just placed?

It is only possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders very quickly and once the goods are issued, they cannot be changed. So you must immediately contact our Customer Care team ([email protected]) with your request details included.

6. How do I know what size to choose?

You can check the size chart on the product page or send us an email ([email protected]).

7. Is my privacy and personal information secure on your site?

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

8. Will I have to pay any sales tax?

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.