Returns and Exchanges
We support return and exchange services.
If you need to return or exchange the goods, please contact us within 7 days after receiving the goods. Our email address is [email protected] We will reply you within 24 hours of working days. Our working days are Monday to Friday.
Return period: within 7 days after receiving the goods
Conditions for return and exchange: The product must have not been used or destroyed.
1. Contact us by email within the time limit, and attach the order number, product picture, and reason for return
2. Our customer service and shipping department verify the situation
3. If the situation is true, we will provide you with the return address and information.
4. We will refund you after receiving the goods. (The refund does not include the shipping amount in the order). The refund will be returned to the account you used to pay.
If you paid with a PayPal account, the refund will be credited to your account immediately after we send the refund. If a credit or debit card is used for payment, the refund may take 7 working days to arrive. The specific time depends on the processing speed of your bank.
1,2,3 are the same as above.
4. After we receive the goods, we will resend the goods you want to replace.
Pay Attention! (Applicable to both returns and exchanges)
A. When returning the goods, please attach a piece of paper to the goods, write your order number and contact e-mail address. So that we can record and deal with the after-sales service for you.
B. Please send us the tracking number after returning the product.
C. Please know that the shipping cost of the return is borne by the customer, and the shipping cost of the re-sent product is borne by us.
D. We handle the after-sales service for you without any handling fees.
Customer Service Department Email: [email protected] Welcome to contact us!
Company Name: Robesbuy Co.,Ltd
Email: [email protected]
Phone: (+86) 188-5545-0145
Customer Service Representative: Katherine
Address: Shili Industrial Park Office Building, Guandou Subdistrict, Jiujiang District, Wuhu City, Anhui Province, China
If you have any questions, please contact us. We will reply your email within 24 hours on weekdays.